At Heritbaby, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward returns and refunds process to ensure your satisfaction.

Return Process

1. Eligibility:
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.

2. Initiating a Return:
To start a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return the item.

3. Return Shipping:
You are responsible for the return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item reaches us safely.

4. Processing Time:
Once we receive and inspect the returned item, we will process your return and issue a refund or exchange as applicable. Please allow 7-10 business days for the return to be processed and the refund to be issued.

Refund Process

1. Refund Method:
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card company.

2. Refund Amount:
If you are returning an item due to a defect or error, you will receive a full refund, including any shipping charges. If the return is for any other reason, the original shipping charges are non-refundable, and you are responsible for the cost of return shipping.

Special Cases

1. Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at [email protected] . Provide details of the defect or damage along with photos if possible. We will arrange for a replacement or full refund, including any return shipping costs.

2. Incorrect Items:
If you receive the wrong item, please contact us within 7 days of receiving your order at [email protected] . We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

3. Order Not Received:
If your order has not arrived within the expected delivery timeframe, please contact us at [email protected] . We will investigate the issue and provide a resolution, which may include a replacement or refund.

4. Order Cancellation:
If you wish to cancel your order, please contact us as soon as possible at [email protected] . Orders can only be canceled before they have been processed and shipped. Once an order is in transit, it cannot be canceled, but you may return it following our standard return process.

Contact Us

For any questions or concerns regarding our returns and refunds policy, please contact us at:

Heritbaby

Email: [email protected]

Address: 4305 Paxton Ln SW APT 1015, Lilburn, GA 30047-8404, United States

Thank you for shopping with Heritbaby. We are dedicated to ensuring your satisfaction and are here to assist you with any returns or refund requests.